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Shipping & returns

Certified carbon neutral shipping
All shipping of goods from our suppliers to our company and from our company to our customers is certified carbon neutral. This includes packaging materials which all come from responsible sources and is fully recyclable.

Shipping information
We are currently shipping worldwide. All shipments are done DDU. Individual taxes and fees may apply according to local rules. We work hard to get your order to you as soon as possible. Most orders are shipped within one business day of the order being placed.

If you have not received your parcel within 7 days please take contact with us at shop@knowledgecottonapparel.com.

We offer free shipping on orders within Europe over € 99. Customers within Europe can return the goods free of charge by using the pre printed return label included in the package.

We do not offer free shipping or free returns on orders outside Europe. If returning, we recommend to send the package with a carrier that can provide tracking and insurance, as you are responsible for the shipment arriving correctly.

Note that we only accept products for return if the product does not have any signs of usage and the original labels and hangtags are as originally placed. The products will need to be returned and received by us within 14 days of order being received. Please ensure to include a copy of your receipt as we otherwise cannot process.

Exchange
Please note that KnowledgeCotton Apparel do not exchange the returned products. Instead you can follow the return guide above and place a new order.

KnowledgeCotton Apparel Customer Service Reps are available for inquiries weekdays from 8:00a.m. to 4:00p.m. Central European Time on phone: +45 70 20 90 31 or by email: shop@knowledgecottonapparel.com.