Delivery and Returns
DELIVERY
Your order will be delivered as soon as possible after we have received it. Our delivery time in to European countries is within 2-10 business days.
Free delivery to parcelshop on orders above 100€*.
Orders below €100 attract a shipping fee of €8.-**
DHL Parcel Connect Home offered at the price of €15.-
You will receive an email and/or text message containing the tracking number and a link so that you can track your order.
We ship to the following addresses only:
Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Replublic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, USA and United Kingdom.
Click here if you want shipment for Germany
Click here if you want shipment for France
Click here if you want shipment for Denmark
*Does not apply on orders to Ireland, Norway, Switzerland and United Kingdom
**Does not apply on orders to Ireland, Canada and USA
For shipments to Norway the following terms are applicable:
Free delivery to parcelshop on orders above 1400,- NOK
Orders below 1400,- NOK attract a shipping fee of 93,- NOK
Home delivery is unfortunately not offered in Norway.
Shipments to Norway are sent DDP
For shipments to the United Kingdom the following terms are applicable:
Home delivery offered at the price of 15 EUR
Shipments to the United Kingdom are sent DDP
For shipments to Switzerland the following terms are applicable:
Home delivery offered at the price of 15 EUR
Shipments to Switzerland are sent DAP
RIGHT TO CANCEL
You have a 14-day cooling-off period if you change your mind about your purchase. This cooling-off period begins on the day on which you receive the items.
You must notify us in writing before the end of the cooling-off period if you wish to cancel your purchase. The notification must be sent by email to our customer service team at shop@knowledgecottonapparel.com, and after this time you have 14 days in which to return the item. Alternatively, you can choose to return your items within the cooling-off period. We also view this as exercising your right to cancel.
You will lose your right to cancel if you break the seal on items such as underwear that are not suitable for return due to reasons relating to health protection or hygiene.
Returning your order
We have made returns easy. Simply log in HERE using your e-mail and order number. You will then receive a return label via E-mail. The order number would look like following: COM0000
Please note that there is a return fee, that varies depending on where the parcel was originally delivered.
- Denmark: 39 DKK
- Europe*: 10 EUR
- Outside Europe: 30 EUR
The return fee will be automatically deducted from your refund once we have received the return.
* Unfortunately we do not support a prepaid return label for these countries: Bulgaria, Canada, Croatia, Cyprus, Estonia, Ireland, Latvia, Lithuania, Malta, Norway, Romania, Slovenia, Switzerland, USA and United Kingdom. If you want to return your item from one of these countries please contact your local post office in order to send the item to our warehouse address mentioned in our Terms & Conditions.
Exchange
Unfortunately, exchanging items is not possible. However, you can return your order and we will then refund your purchase so you can place a new order. Items in our sale or purchased with a discount code can only be re-ordered with the same offer if the offer prices are still valid at the shop.
Link to our general terms and conditions
Last updated the 26th of January, 2024