Delivery and Returns
Delivery
Your order will be delivered as soon as possible after we have received it. Our delivery time to European countries is within 2-10 business days.
We ship to addresses in the following countries only:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and United States.
Free delivery to parcelshop on orders above €100*
Orders below €100 attract a shipping fee of €8.00 for Drop Point delivery**
* Does not apply on orders to: Australia, Canada, Greece, Ireland, and the United States.
Shipping fee for these countries are per June 26th 2025:
Australia: €45.00
Canada: €30.00
Greece: €15.00
Ireland: €10.00
The United States: €15.00
** Does not apply on orders to Cyprus, Latvia, Malta, and Switzerland. Shipping fee on orders below €100 is €15.00 for these countries per June 26th 2025.
For shipments to Norway the following terms are applicable:
- Free delivery to parcelshop on orders above 1400 NOK
- Orders below 1400 NOK attract a shipping fee of 96 NOK
- Home delivery is not offered in Norway
- Shipments to Norway are sent DDP
For shipments to Denmark, the following terms are applicable:
- Free delivery to parcelshops on orders above 500 DKK
- Orders below 500 DKK attract a shipping fee of 29 DKK
- Home delivery is offered at the price of 59 DKK
For shipments to The United Kingdom the following terms are applicable:
- Free delivery on orders above £110
- Orders below £110 attract a shipping fee of £14
- Home delivery is offered at £14
- Shipments to Norway are sent DDP
For shipments to Switzerland, Australia, Canada, and The United States the following terms are applicable:
- Please note that we are shipping your item from an EU country and that VAT is not included in your purchase.
- Shipments to Switzerland, Australia, Canada, and The United States are sent DAP
You will receive an email and/or text message containing the tracking number and a link so that you can track your order.
Right to cancel
You have a 14-day cooling-off period if you change your mind about your purchase. This cooling-off period begins on the day on which you receive the items. The items are received when they have been placed in your mailbox, when they have been put in a shed or similar as agreed with you, or when they have been dropped off at your place of work, for example. If the items are placed in a parcel box or delivered to a shop where you can collect them, the cooling-off period does not start until you have collected the items from the parcel box/shop. The package will be returned to us if you fail to collect it before the deadline. If this deadline falls on a public holiday, Saturday, Christmas Eve or New Year’s Eve, the deadline will be extended to the following working day. If several different items have been ordered together in a single order but delivered individually, this period will run from the time you receive the last item.
You can choose to return your items within the cooling-off period. We view this as exercising your right to cancel. Alternatively, you can notify us within the cooling-off period that you wish to return one or more items from purchase by either creating a return and/or exchange order in our return portal or by notifying us in writing by sending an email to our customer service team at shop@knowledgecottonapparel.com, and after this time you have 14 days in which to return the items.
You will lose your right to cancel if you break the seal on items such as underwear that are not suitable for return due to reasons relating to health protection or hygiene.
Returning your order
We have made returns easy. Simply log in HERE using your e-mail and order number. You will then receive a return label via E-mail. The order number would look like following: COM0000
Alternatively, use our standard withdrawal form when returning your items.
Please note that there is a return fee that varies depending on where the parcel was originally delivered.
Europe: €10*
Denmark: 39 DKK
The return fee will be automatically deducted from your refund once we have received the return.
* Unfortunately we do not support a prepaid return label for these countries:
Australia, Bulgaria, Canada, Croatia, Cyprus, Estonia, Ireland, Latvia, Lithuania, Malta, Norway, Romania, Slovakia, Slovenia, Switzerland, the United Kingdom, and the United States.
If you want to return your item from one of these countries please contact your local post office in order to send the item to our warehouse address mentioned in our Terms & Conditions.
When returning items, you should ensure that they are packaged properly. You are personally responsible for the parcel/items until we receive it/them. Therefore, keep your postage receipt and any track and trace number.
Important! If you have several orders you want to return, you cannot send them in one package. You must send the orders separately using the returns label that corresponds to the order. We will be unable to refund your order if you do not do this.
If you want to return your item from one of below mentioned countries please contact your local post office in order to send the item to our warehouse address:
KnowledgeCotton Apparel A/S
Transportcenter Allé 4-10
DK-7400 Herning
Denmark
Attention: Textile Logistics
Losing your right to return items
You may receive only a partial refund, or no refund at all if the value of the items is reduced because:
- You have actually used the item
- The item has picked up an odour such as perfume or smoke or shows other signs of use/wear
- It was damaged while you were responsible for it
- You handled the items in a way other than that which was not necessary to establish the nature and features of the items and the ways in which they work
- You failed to follow the restrictions of the right to change your mind in respect of seals, product type, etc.
- The product seal or packaging is missing or significantly damaged to such an extent that it affects the value of the product.
Please note: All items must be returned in the same condition as when you received them. This means that the items must not be damaged, dirty or used (except for trying them on) and that all price tags and labels must be intact.
Refunds
When your return has been received at our warehouse, we will process it as soon as possible and refund your payment. Please note that it can take up to 14 days for us to refund your money from the time you return your order. Please note that PayPal has a turnaround time of 30 days.
You will receive a confirmation email from us as soon as your return has been processed. This amount is always transferred to the same payment method that you used to pay for your purchase. When you will receive the funds in your account depends on your bank and the payment method you used when you placed your order.
Exchange
Unfortunately, exchanging items is not possible. However, you can return your order and we will then refund your purchase so you can place a new order. Items in our sale or purchased with a discount code can only be re-ordered with the same offer if the offer prices are still valid at the shop.