1. Company information
  2. Use
  3. Ordering and payment
  4. Delivery
  5. Right to cancel
  6. Complaints
  7. Personal data
  8. Cookies
  9. Applicable law and venue
  10. Right to submit complaints
  11. Subject to change

1. Company information

KnowledgeCottonApparel.com (hereinafter referred to as the website) is owned and operated by:
KnowledgeCotton Apparel A/S
Orebygaardvej 11
DK-7400 Herning
Denmark
Company no.: 28115164

If you have any questions about our terms and conditions or need help with ordering, your order or anything else, please contact us at shop@knowledgecottonapparel.com or phone +4570209031 (weekdays 09.00 to 16.00, Fridays 14.30 Central European Time)

2. Use

You accept our terms and conditions when you order items available on the website. The terms and conditions constitute a legally binding agreement between you and KnowledgeCotton Apparel A/S (which we shall refer to as “KnowledgeCotton Apparel”, “we”, “us” or “our”). Please read these conditions carefully and check that your order details are complete and correct before placing your order. Please contact our customer service team if you think there is a problem. Your use of the website is also subject to our Privacy Policy and Cookies.

3. Ordering and payment

To shop on the website, you must be at least 18 years old and have a valid payment card that we accept. However, if you are under 18, you can still buy items if you have the consent of your guardian or otherwise have a legal right to make the purchase.

How to buy items on the website:

Find the items you want to buy, then put them in the “Basket”. You can alter the contents of your shopping basket up until the time you order, and you can check the contents and price of your items at any time. Shipping costs are calculated and displayed on the “Delivery” page after you have entered your delivery address. When you have completed your payment, we have received your order. It is not possible to change the contents of an order after the order has been completed.
We will send you an email with a copy of your order immediately after you have placed it. A binding purchase agreement is only concluded when you have received an email from us containing delivery information.
All prices on the website are inclusive of VAT.

How to pay:

The payment options are shown when you go to “Checkout” on the website. When paying by credit card, your card details are processed by Shopify Payments. All payments are made via a secure and encrypted connection.
We will only charge your account when your order leaves our warehouse. 

Our right to refuse or cancel an order:

  • We reserve the right to cancel an order if:
  • The product is sold out
  • Your invoice or delivery details cannot be confirmed and/or we could not deliver to the address provided
  • You are under 18 years of age, or under a higher age if the age requirement for entering into an agreement with KnowledgeCotton Apparel is higher under applicable law.
  • There was an error in the price shown on the website
  • When your order is cancelled, the amount will be released back to the payment card or account you used to make the payment.

4. Delivery

Your order will be delivered as soon as possible after we have received it. Our delivery time in to European countries is within 2-4 business days.

Free delivery on orders above 100€.
Orders below €100 attract a shipping fee of €8.-

You will receive an email and/or text message containing the tracking number and a link so that you can track your order.

We can only deliver to delivery addresses located in one of the countries listed when you check out:
Austria, Belgium, Croatia, Cyprus, Czech Replublic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Sweden, Slovenia and Spain.

5. Right to cancel

You have a 14-day cooling-off period if you change your mind about your purchase. This cooling-off period begins on the day on which you receive the items. The items are received when they have been placed in your mailbox, when they have been put in a shed or similar as agreed with you, or when they have been dropped off at your place of work, for example. If the items are placed in a parcel box or delivered to a shop where you can collect them, the cooling-off period does not start until you have collected the items from the parcel box/shop. The package will be returned to us if you fail to collect it before the deadline. If this deadline falls on a public holiday, Saturday, Christmas Eve or New Year’s Eve, the deadline will be extended to the following working day. If several different items have been ordered together in a single order but delivered individually, this period will run from the time you receive the last item.

You must notify us in writing before the end of the cooling-off period if you wish to cancel your purchase. The notification must be sent by email to our customer service team at shop@knowledgecottonapparel.com, and after this time you have 14 days in which to return the item. Alternatively, you can choose to return your items within the cooling-off period. We also view this as exercising your right to cancel.

You will lose your right to cancel if you break the seal on items such as underwear that are not suitable for return due to reasons relating to health protection or hygiene.

Returning your order

You can return your purchase if you change your mind. Simply use the enclosed return label (*see countries excluded) and drop off the package at a collection point. You will only pay for the domestic freight within your country. 

The prepaid label is enclosed in orders to the following countries:
Belgium, France, Germany, Netherlands, Spain, Portugal, Austria, Czech Republic, Finland, Greece, Ireland, Hungary, Italy, Luxembourg, Poland, Slovakia.

If you have lost the return label, you can get a new one from our customer service team. Please contact shop@knowledgecottonapparel.com

Please remember to fill in the returns form that was enclosed with your order.

When returning items, you should ensure that they are packaged properly. You are personally responsible for the parcel/items until we receive it/them. Therefore, keep your postage receipt and any track and trace number.

Important! If you have several orders you want to return, you cannot send them in one package. You must send the orders separately using the returns label that corresponds to the order. We will be unable to refund your order if you do not do this.

 

* Unfortunately we do not support a prepaid return label for these countries: Croatia, Cyprus, Estonia, Latvia, Lithuania, Malta, Romania, Slovenia. 

If you want to return your item from one of above mentioned countries please contact your local post office in order to send the item to our warehouse address:

KnowledgeCotton Apparel A/S
Orebygårdsvej 11
DK-7400 Herning
Denmark
Attention: B2C Return


Losing your right to return items

You may receive only a partial refund, or no refund at all if the value of the items is reduced because:

  • You have actually used the item
  • The item has picked up an odour such as perfume or smoke or shows other signs of use/wear
  • It was damaged while you were responsible for it
  • You handled the items in a way other than that which was not necessary to establish the nature and features of the items and the ways in which they work
  • You failed to follow the restrictions of the right to change your mind in respect of seals, product type, etc.
  • The product seal or packaging is missing or significantly damaged to such an extent that it affects the value of the product.

Please note: All items must be returned in the same condition as when you received them. This means that the items must not be damaged, dirty or used (except for trying them on) and that all price tags and labels must be intact.

Refunds

When your return has been recieved at our warehouse, we will process it as soon as possible and refund your payment. Please note that it can take up to 14 days for us to refund your money from the time you return your order. Please note that PayPal has a turnaround time of 30 days.
You will receive a confirmation email from us as soon as your return has been processed. This amount is always transferred to the same payment method that you used to pay for your purchase. When you will receive the funds in your account depends on your bank and the payment method you used when you placed your order.

Exchange

Unfortunately, exchanging items is not possible. However, you can return your order and we will then refund your purchase so you can place a new order. Items in our sale or purchased with a discount code can only be re-ordered with the same offer if the offer prices are still valid at the shop. 

6. Complaints

Your purchase is covered by Danish sales law, including the regulations on defects. This means you can get your money back if your complaint is justified and the defect has not arisen as a consequence of incorrect use of the product or other behaviour leading to damage.

You must submit your complaint within a “reasonable time” after having discovered the product defect. We recommend that you submit your complaint as quickly as possible. You can submit a complaint by sending an email to our customer service team. When making a complaint, please state the problem in as much detail as possible, attaching a photo of the problem and stating your order number. Depending on the situation in question, you will then receive further instructions.

Remember, the item must always be sent in proper packaging and you must always get a receipt for it. This is your proof that you have returned the item. If you have a complaint, we will issue you with a return label where the shipping has already been paid. 

7. Personal data

Your personal data is processed in confidence. Please read our Privacy Policy, which explains how we use the personal data you provide to us in connection with the ordering process and your use of the website in general.

8. Cookies

By using the website, you agree to our use of cookies. A cookie is a tiny data file that we place on your computer in order personalise your experience of the website. Some of the cookies that we collect may be published, but this will be in an anonymous form such as “Number of site visitors” “How long you spent on the site”, etc. You can change your acceptance of cookies on the website at any time. You can also delete cookies on your computer via the browser you use. If you have chosen not to accept cookies in your browser, you will not be able to use our website optimally as several pages may not be available.

9. Applicable law and venue

Any agreement entered into between us under these terms and conditions shall be governed by Danish law. Any dispute arising in connection with our agreement, including the existence or validity of the agreement, shall be brought before a competent court in Denmark.

10. Right to submit complaints

You are always welcome to contact our customer service team if you have any complaints about an item you have purchased from us. Our customer service team can be contacted by phone, email and via our contact form. Customers residing in an EU country can use the European Commission’s online complaints portal when submitting a complaint. You can submit your complaint at the following link: http://ec.europa.eu/odr.

11. Subject to change

KnowledgeCotton Apparel may change the terms and conditions without notice by posting the revised terms and conditions on the website. The terms and conditions available on the website at the time you place your order on the website are applicable to that purchase.


Revision date: 9th March 2022